Awell - [Production US] Orchestration API is unresponsive and Care and Hosted Pages apps are inaccessible – Incident details

All systems operational

[Production US] Orchestration API is unresponsive and Care and Hosted Pages apps are inaccessible

Resolved
Major outage
Started over 2 years agoLasted about 3 hours

Affected

Production - US

Major outage from 7:12 AM to 1:49 PM

[US] Awell Operate

Major outage from 7:12 AM to 1:49 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The source of the downtime was an issue with our API proxy -- this has now been successfully restarted, and the affected applications are now becoming accessible again.

  • Identified
    UTC
    Identified

    The team is investigating the outage.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.