[Production US] Orchestration API is unresponsive and Care and Hosted Pages apps are inaccessible

Affected

Production - US

[US] Awell Operate

ResolvedFebruary 26, 2024 at 10:01 AMUTC
This incident has been resolved. The source of the downtime was an issue with our API proxy -- this has now been successfully restarted, and the affected applications are now becoming accessible again.
IdentifiedFebruary 26, 2024 at 7:17 AMUTC
The team is investigating the outage.
InvestigatingFebruary 26, 2024 at 7:12 AMUTC
We are currently investigating this incident.

Awell - [Production US] Orchestration API is unresponsive and Care and Hosted Pages apps are inaccessible – Incident details