Awell - [US] Orchestration Platform Experiencing Degraded Performance – Incident details

All systems operational

[US] Orchestration Platform Experiencing Degraded Performance

Resolved
Degraded performance
Started over 1 year agoLasted 17 minutes

Affected

Production - US

Degraded performance from 9:29 AM to 9:46 AM, Operational from 9:46 AM to 9:46 AM

[US] Awell Operate

Degraded performance from 9:29 AM to 9:46 AM, Operational from 9:46 AM to 9:46 AM

Updates
  • Resolved
    UTC
    Resolved

    [US] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges.

    The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load.

  • Monitoring
    UTC
    Monitoring
    We identified that one specific care flow is experiencing degraded perfomances, with the 99p latency of the orchestration cycle hovering between 500ms and 1s. This is not impacting any other customer or care flow.
  • Investigating
    UTC
    Investigating

    [US] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation.

    The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load.

    This notice was created automatically by our monitoring system.