tag:status.awellhealth.com,2005:/history Awell Status - Incident history 2026-05-07T07:00:00.000+00:00 Awell tag:status.awellhealth.com,2005:Maintenance/cmotporsm00ns71w19ihy7un9 2026-05-07T07:00:00.000+00:00 2026-05-07T07:00:00.000+00:00 Infrastructure maintenance in US Type: Maintenance

Duration: 2 hours and 40 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

May 7, 07:00:00 GMT+0
Identified - We are performing a rolling infrastructure update in Sandbox to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 7, 07:00:00 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmoti3qdq084lm10pxp6mx0xz 2026-05-07T01:00:00.000+00:00 2026-05-07T01:00:00.000+00:00 Infrastructure maintenance in Production EU and UK Type: Maintenance

Affected Components: [EU] Awell Design, [UK] Awell Operate, [EU] Awell Manage, [EU] Awell Operate, [EU] Mirth, [UK] Awell Design, [UK] Awell Manage

May 7, 01:00:00 GMT+0
Identified - We are performing a rolling infrastructure update in our production environments to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

]]> tag:status.awellhealth.com,2005:Incident/cmou21wlh00hmxlbverp98527 2026-05-06T12:50:19.589+00:00 2026-05-06T12:50:19.602+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 3 minutes

Affected Components: [US] Awell Operate

May 6, 12:50:19 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

May 6, 12:53:46 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Maintenance/cmoti1j6k03grt2xk4gmrwjsp 2026-05-06T03:30:00.000+00:00 2026-05-06T03:30:00.000+00:00 Infrastructure maintenance in Sandbox Type: Maintenance

Duration: 20 minutes

Affected Components: [Sandbox] Awell Design, [Sandbox] Awell Manage, [Sandbox] Awell Operate

May 6, 03:30:00 GMT+0
Identified - We are performing a rolling infrastructure update in Sandbox to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 6, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 03:49:31 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmosbmu1b007j9wfuc9ktpd1r 2026-05-05T07:40:00.000+00:00 2026-05-05T07:40:00.000+00:00 Updating database configurations Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

May 5, 07:40:00 GMT+0
Identified - We are performing a scheduled maintenance that will cause brief downtime as we refresh and further harden our databases..

May 5, 10:15:54 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmorz5x3506ae11962rkaxhdh 2026-05-05T02:00:00.000+00:00 2026-05-05T02:00:00.000+00:00 Updating our database configurations Type: Maintenance

Duration: 4 days and 9 hours

Affected Components: [EU] Awell Design, [UK] Awell Operate, [EU] Awell Manage, [EU] Awell Operate, [EU] Mirth, [UK] Awell Design, [UK] Awell Manage

May 5, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance that will cause brief downtime as we refresh and further harden our databases..

May 5, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 02:10:31 GMT+0
Identified - Maintenance has completed successfully in EU.

May 5, 03:45:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.awellhealth.com,2005:Incident/cmosx041x00tgfdax78i4q5bz 2026-05-04T14:58:00.000+00:00 2026-05-04T14:58:00.000+00:00 Intermittent Infrastructure Failures Type: Incident

Duration: 37 minutes

Affected Components: [US] Awell Operate

May 4, 14:58:00 GMT+0
Investigating - We experienced infrastructure issues impacting Orchestration activities for a subset of activities. Some users experienced degraded performance..

May 4, 15:35:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.awellhealth.com,2005:Incident/cmooc9ypn08g9q021ooqi2ubj 2026-05-02T12:49:54.682+00:00 2026-05-02T12:49:54.708+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 3 minutes

Affected Components: [US] Awell Operate

May 2, 12:49:54 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

May 2, 12:53:16 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmomwu3io03dqmmx60xetm9ua 2026-05-01T12:49:53.999+00:00 2026-05-01T12:49:54.008+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 11 minutes

Affected Components: [US] Awell Operate

May 1, 12:49:54 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

May 1, 13:00:24 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmok1ytec0cbsp47dl8b6ez5j 2026-04-29T12:50:13.716+00:00 2026-04-29T12:50:13.729+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 2 minutes

Affected Components: [US] Awell Operate

Apr 29, 12:50:13 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Apr 29, 12:52:12 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmoj3vb7403flz9uxlrfir6kv 2026-04-28T20:06:00.000+00:00 2026-04-28T22:29:00.000+00:00 Intermittent Infrastructure Failures Type: Incident

Duration: 36 minutes

Affected Components: [US] Awell Operate

Apr 28, 22:29:00 GMT+0
Resolved - We experienced infrastructure issues impacting Awell Hosted Pages and initiating care flows via our API. Core orchestration remained operational, but some users experienced degraded performance. Starting care flows through incoming webhooks and bulk uploads were not impacted. The issue is resolved..

Apr 28, 20:06:00 GMT+0
Identified - Intermittent Redis restarts caused unreliable calls from Awell Hosted Pages and other non-core services..

]]> tag:status.awellhealth.com,2005:Incident/cmofrnbod0nzf11w5mvtweabj 2026-04-26T12:50:16.669+00:00 2026-04-26T12:50:16.677+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 3 minutes

Affected Components: [US] Awell Operate

Apr 26, 12:50:16 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Apr 26, 12:52:56 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmot1gkgs0174l0b2jzvy1lnj 2026-04-25T20:35:00.000+00:00 2026-04-25T20:35:00.000+00:00 Infrastructure Failure Type: Incident

Duration: 1 day, 11 hours and 56 minutes

Affected Components: [US] Awell Operate

Apr 25, 20:35:00 GMT+0
Investigating - We are currently investigating an incident causing Orchestration activities to fail during creation and completion..

Apr 27, 08:31:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.awellhealth.com,2005:Incident/cmocwrpeh003bvlz2wixzdqxm 2026-04-24T12:50:20.632+00:00 2026-04-24T12:50:20.651+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 4 minutes

Affected Components: [US] Awell Operate

Apr 24, 12:50:20 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Apr 24, 12:54:12 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Maintenance/cmo5qd4td038aqwicjqvnc6dp 2026-04-20T01:00:00.000+00:00 2026-04-20T01:00:00.000+00:00 Brief service upgrade Type: Maintenance

Duration: 15 minutes

Affected Components: [US] Awell Design, [EU] Awell Design, [EU] Awell Manage, [EU] Awell Operate, [UK] Awell Operate, [EU] Mirth, [US] Awell Platform - Web App, [US] Awell Operate, [UK] Awell Design, [UK] Awell Manage

Apr 20, 01:00:00 GMT+0
Identified - We will perform a brief service upgrade across all environments, which will improve the throughput of our systems.

Apr 20, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 20, 01:15:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.awellhealth.com,2005:Maintenance/cmo4m11990h80113v67bygs9z 2026-04-19T11:00:00.000+00:00 2026-04-19T11:00:00.000+00:00 Scheduled Maintenance — Internal Messaging Infrastructure (US) Type: Maintenance

Duration: 11 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

Apr 19, 11:00:00 GMT+0
Identified - ```markdown We will be performing a scheduled upgrade of our internal messaging infrastructure in the US region. During this one-hour window, you may experience: - A brief interruption (~30 seconds) where API requests may time out - Delayed message processing for up to 5 minutes as services reconnect - Temporary delays in real-time notifications and care flow progression Active care flows will automatically resume. No data loss is expected. The actual disruption is expected to be brief. The one-hour window provides buffer if additional remediation is needed. ```.

Apr 19, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 11:11:21 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmo4lzkh60h7m113vxddgwcby 2026-04-18T22:00:00.000+00:00 2026-04-18T22:00:00.000+00:00 Scheduled Maintenance — Internal Messaging Infrastructure (EU & UK) Type: Maintenance

Duration: 22 minutes

Affected Components: [US] Awell Design, [Sandbox] Awell Design, [EU] Awell Design, [EU] Awell Manage, [EU] Awell Operate, [UK] Awell Operate, [EU] Mirth, [US] Awell Platform - Web App, [US] Awell Operate, [Sandbox] Awell Manage, [UK] Awell Design, [UK] Awell Manage, [Sandbox] Awell Operate

Apr 18, 22:00:00 GMT+0
Identified - ```markdown We will be performing scheduled upgrades of our internal messaging infrastructure in the EU and UK regions. During this one-hour window, you may experience: - A brief interruption (~30 seconds per region) where API requests may time out - Delayed message processing for up to 5 minutes per region as services reconnect - Temporary delays in real-time notifications and care flow progression Active care flows will automatically resume. No data loss is expected. The actual disruption in each region is expected to be brief. The one-hour window provides buffer if additional remediation is needed. We will post updates as each region completes. ```.

Apr 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 18, 22:14:34 GMT+0
Identified - UK maintenance is complete..

Apr 18, 22:21:37 GMT+0
Completed - Maintenance in EU is complete. All maintenance has been completed..

]]> tag:status.awellhealth.com,2005:Incident/cmosydmh40083ob8mecgbhkdo 2026-04-14T09:05:00.000+00:00 2026-04-14T09:05:00.000+00:00 Infrastructure Failure Type: Incident

Duration: 4 hours and 55 minutes

Affected Components: [US] Awell Operate

Apr 14, 09:05:00 GMT+0
Investigating - We are currently investigating an incident causing Orchestration activities to fail..

Apr 14, 14:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.awellhealth.com,2005:Incident/cmmk830jw07ovedsgpg00kswa 2026-03-10T06:22:02.635+00:00 2026-03-10T06:22:02.648+00:00 [UK] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 11 minutes

Affected Components: [UK] Awell Operate

Mar 10, 06:22:02 GMT+0
Investigating - \[UK\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Mar 10, 06:32:54 GMT+0
Resolved - \[UK\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cml6onmw2072fh0phlwawt962 2026-02-03T14:17:29.761+00:00 2026-02-03T14:17:29.771+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 3 minutes

Affected Components: [US] Awell Operate

Feb 3, 14:17:29 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Feb 3, 14:20:51 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cml5aa66i02g9gdavhkextcz9 2026-02-02T14:47:20.778+00:00 2026-02-02T14:47:20.788+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 5 minutes

Affected Components: [US] Awell Operate

Feb 2, 14:47:20 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Feb 2, 14:52:45 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cml597vkl04hz1m5096qupqyb 2026-02-02T14:17:34.101+00:00 2026-02-02T14:17:34.109+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 9 minutes

Affected Components: [US] Awell Operate

Feb 2, 14:17:34 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Feb 2, 14:26:44 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Maintenance/cml0md6e80fc6vibrntkl0ict 2026-01-30T08:30:00.000+00:00 2026-01-30T08:30:00.000+00:00 Database cluster version upgrade Type: Maintenance

Duration: 2 hours

Affected Components: , [Sandbox] Awell Design, [Sandbox] Awell Manage, [Sandbox] Awell Operate, Sandbox →

Jan 30, 08:30:00 GMT+0
Identified - We are upgrading our database cluster to the latest version. This will be done as a zero downtime operation..

Jan 30, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 30, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.awellhealth.com,2005:Incident/cmkzj2no2000ie77zzvcyhy3n 2026-01-29T12:20:00.000+00:00 2026-01-29T12:20:00.000+00:00 [Sandbox] Database outage Type: Incident

Duration: 1 hour and 20 minutes

Affected Components: , [Sandbox] Awell Design, [Sandbox] Awell Manage, [Sandbox] Awell Operate, Sandbox →

Jan 29, 12:20:00 GMT+0
Investigating - One of the servers in our database cluster went down unexpectedly and is not able to start back up. We are investigating how to get it back up and running as soon as possible..

Jan 29, 13:40:00 GMT+0
Resolved - We have found the right procedure to restart the database server. The database cluster is now back in a healthy state..

]]> tag:status.awellhealth.com,2005:Incident/cmky40vwc023o13vdggn4lm3n 2026-01-28T14:17:46.619+00:00 2026-01-28T14:17:46.630+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 2 minutes

Affected Components: [US] Awell Operate

Jan 28, 14:17:46 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 28, 14:20:00 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmkwol3jd0005rldhaodi27t9 2026-01-27T14:17:49.608+00:00 2026-01-27T14:17:49.624+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 2 minutes

Affected Components: [US] Awell Operate

Jan 27, 14:17:49 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 27, 14:19:45 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmkv95bjb01ejm8ksis6dxjky 2026-01-26T14:17:53.063+00:00 2026-01-26T14:17:53.072+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 36 minutes

Affected Components: [US] Awell Operate

Jan 26, 14:17:53 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 26, 14:53:42 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmkrkcxej0nzl109y7s29d400 2026-01-24T00:20:39.066+00:00 2026-01-24T00:20:39.080+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 29 minutes

Affected Components: [US] Awell Operate

Jan 24, 00:20:39 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 24, 00:49:16 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmkrj7bxe0ngq109ymu5360mi 2026-01-23T23:48:18.337+00:00 2026-01-23T23:48:18.351+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 12 minutes

Affected Components: [US] Awell Operate

Jan 23, 23:48:18 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 24, 00:00:17 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmkpoaajf002alxk76eo782ze 2026-01-22T16:35:02.235+00:00 2026-01-22T16:35:02.251+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 2 minutes

Affected Components: [US] Awell Operate

Jan 22, 16:35:02 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 22, 16:36:55 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmkmohd2l0d9petvcqm0app4s 2026-01-20T14:17:13.580+00:00 2026-01-20T14:17:13.589+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 42 minutes

Affected Components: [US] Awell Operate

Jan 20, 14:17:13 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 20, 14:59:14 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmkmb8uia000bu4jd0oau1k74 2026-01-20T08:06:41.265+00:00 2026-01-20T08:06:41.279+00:00 [EU] Orchestration API Experiencing Issues Type: Incident

Duration: 13 minutes

Affected Components: [EU] Awell Operate

Jan 20, 08:06:41 GMT+0
Investigating - \[EU\] We've detected that the Orchestration API is currently experiencing availability issues. Our engineering team has been automatically notified and is monitoring the situation. If the service doesn't recover automatically, we'll investigate to identify and resolve the root cause. This incident was created automatically by our monitoring system..

Jan 20, 08:19:37 GMT+0
Resolved - \[EU\] The Orchestration API has automatically recovered and is now functioning normally. Our monitoring system has verified that all services are operating as expected. This incident has been automatically resolved. We apologize for any inconvenience and thank you for your patience..

]]> tag:status.awellhealth.com,2005:Incident/cmkieev5a09pmir8p4adc20an 2026-01-17T14:24:16.174+00:00 2026-01-17T14:24:16.188+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 5 minutes

Affected Components: [US] Awell Operate

Jan 17, 14:24:16 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 17, 14:29:43 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmkfhc1f605gl1435fwmwwpyo 2026-01-15T13:22:44.658+00:00 2026-01-15T13:22:44.675+00:00 [Sandbox] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 52 minutes

Affected Components: [Sandbox] Awell Operate

Jan 15, 13:22:44 GMT+0
Investigating - \[Sandbox\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jan 15, 14:14:46 GMT+0
Resolved - \[Sandbox\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Maintenance/cmacazea9004p2aoe4359vr6c 2025-05-14T08:30:00.000+00:00 2025-05-14T09:30:00.000+00:00 [US environment] Increase datastore resilience Type: Maintenance

Duration: 1 hour

Affected Components: [US] Awell Operate

May 14, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 14, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 08:30:00 GMT+0
Identified - We are planning for a scheduled maintenance to further improve our orchestration data store resilience..

]]> tag:status.awellhealth.com,2005:Maintenance/cmac9na7f000b2aoenxog2jnt 2025-05-14T04:30:00.000+00:00 2025-05-14T05:46:44.591+00:00 [UK and EU environments] Increase datastore resilience Type: Maintenance

Duration: 1 hour and 17 minutes

Affected Components: [UK] Awell Operate, [EU] Awell Operate

May 14, 05:46:44 GMT+0
Completed - Maintenance has completed successfully..

May 14, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 04:30:00 GMT+0
Identified - We are planning for a scheduled maintenance to further improve our orchestration data store resilience..

May 14, 04:46:43 GMT+0
Identified - We are observing degraded performance on orchestration as a result of the maintenance we are performing - that is expected and should be automatically solved until the end of the maintenance..

]]> tag:status.awellhealth.com,2005:Maintenance/cm0pmbd5y000110izf5t0uhqy 2024-09-05T19:00:00.000+00:00 2024-09-05T20:00:00.000+00:00 [ALL ENVIRONMENTS] - Retool Scheduled Downtime Type: Maintenance

Duration: 1 hour

Affected Components: Third Party: Retool → Infrastructure, Third Party: Retool → Web Application and APIs, Third Party: Retool → Source Control, Third Party: Retool → Resource Queries

Sep 5, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 5, 19:00:00 GMT+0
Identified - We are planning for scheduled maintenance during that time to facilitate upgrading Retool. Retool application cannot be used during this time and dashboards should not be edited..

Sep 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.awellhealth.com,2005:Maintenance/cly4o8ojt94545hbn4aumznefz 2024-07-03T08:45:00.000+00:00 2024-07-03T08:45:00.000+00:00 Infrastructure security and stability improvements Type: Maintenance

Duration: 9 minutes

Affected Components: [US] Awell Design, [US] Awell Operate, [US] Awell Platform - Web App

Jul 3, 08:45:00 GMT+0
Identified - We are performing planned maintenance to improve infrastructure security and stability. We don't expect any downtime, but we do expect small periods of time with degraded performance..

Jul 3, 09:01:18 GMT+0
Completed - Maintenance operations have been successfully completed with no impact on system uptime, ensuring enhanced stability and security..

Jul 3, 08:52:47 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.awellhealth.com,2005:Maintenance/cly4o6emr95093g6n470lsa57m 2024-07-03T04:30:00.000+00:00 2024-07-03T05:32:05.737+00:00 Infrastructure security and stability improvements Type: Maintenance

Duration: 2 hours and 12 minutes

Affected Components: [Sandbox] Awell Operate, [EU] Awell Design, [EU] Awell Operate, [UK] Awell Operate, [EU] Awell Manage, [UK] Awell Manage, [Sandbox] Awell Manage, [Sandbox] Awell Design, [UK] Awell Design

Jul 3, 05:32:05 GMT+0
Identified - Both Production EU and Production UK are finished and shouldn't experience any downgraded performance. Sandbox is still ongoing..

Jul 3, 04:30:00 GMT+0
Identified - We are performing planned maintenance to improve infrastructure security and stability. We don't expect any downtime, but we do expect small periods of time with degraded performance..

Jul 3, 06:42:14 GMT+0
Completed - Maintenance operations have been successfully completed with no impact on system uptime, ensuring enhanced stability and security..

]]> tag:status.awellhealth.com,2005:Maintenance/clrg7qrc863164den9wi85kj22 2024-01-16T10:28:12.249+00:00 2024-01-16T10:28:12.249+00:00 Maintenance on API proxy Type: Maintenance

Duration: 21 minutes

Affected Components: [Sandbox] Awell Operate, [EU] Awell Operate, [UK] Awell Operate, [US] Awell Operate

Jan 16, 10:28:12 GMT+0
Identified - We are updating the deployment configuration of the API proxy to improve its Quality-of-Service class and make it guaranteed. There is no expected impact on the availability of the orchestration API during the maintenance..

Jan 16, 10:49:09 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/clrerru5t422212bkn5z5i2f3qw 2024-01-15T10:11:05.664+00:00 2024-01-15T11:00:00.000+00:00 [Sandbox] Maintenance on metrics collection platform Type: Maintenance

Duration: 1 day, 2 hours and 55 minutes

Affected Components: [EU] Awell Design, [EU] Awell Operate, [UK] Awell Operate, [US] Awell Design, [US] Awell Operate, [UK] Awell Design

Jan 15, 11:00:00 GMT+0
Completed - The maintenance has been successfully executed in all environments..

Jan 15, 10:11:05 GMT+0
Identified - We are planning a migration to the managed prometheus metrics collection feature. While this requires a change to the kubernetes cluster configuration we expect no availability or performances impact while the maintenance is ongoing. We will perform the maintenance in the Sandbox environment first, then apply it in all production environments when confirmed that availability and performances are not impacted..

Jan 15, 10:38:00 GMT+0
Completed - Sandbox environment has been updated. No impact on availability or performances detected..

]]> tag:status.awellhealth.com,2005:Maintenance/clqw7akp535770ben8d8e5qu5q 2024-01-02T10:30:00.000+00:00 2024-01-02T10:30:20.923+00:00 Brief maintenance for system upgrade Type: Maintenance

Duration: 13 minutes

Affected Components: [US] Awell Design, [US] Awell Operate, [US] Awell Platform - Web App

Jan 2, 10:30:20 GMT+0
Identified - Maintenance is now in progress..

Jan 2, 10:42:45 GMT+0
Completed - Maintenance has completed successfully..

Jan 2, 10:30:00 GMT+0
Identified - We'll be applying a patch upgrade to our database and some intermittent downtime is expected during the upgrade..

Jan 2, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.awellhealth.com,2005:Maintenance/clqr6lov471990bin5ti029ufk 2024-01-02T03:00:00.000+00:00 2024-01-02T03:30:23.906+00:00 Brief maintenance for system upgrade Type: Maintenance

Duration: 29 minutes

Affected Components: [Sandbox] Awell Design, [Sandbox] Awell Operate, [EU] Awell Design, [UK] Awell Design, [EU] Awell Operate, [UK] Awell Operate, [EU] Awell Manage, [UK] Awell Manage, [Sandbox] Awell Manage

Jan 2, 03:30:23 GMT+0
Identified - UK upgrade was completed successfully. Moving on to EU.

Jan 2, 03:41:57 GMT+0
Completed - Maintenance has completed successfully..

Jan 2, 03:00:00 GMT+0
Identified - We'll be applying a patch upgrade to our database and some intermittent downtime is expected during the upgrade..

Jan 2, 03:13:00 GMT+0
Identified - Sandbox migration was successful..

Jan 2, 03:18:48 GMT+0
Identified - Proceeding with UK server.

]]> tag:status.awellhealth.com,2005:Maintenance/clqma1gr0221864bpn5dbu6rwsi 2023-12-26T11:40:59.944+00:00 2023-12-26T11:40:59.944+00:00 [Production EU] Explicit resource allocation for primary application DB and message broker Type: Maintenance

Duration: 3 minutes

Affected Components: [EU] Awell Design, [EU] Awell Operate, [EU] Awell Manage

Dec 26, 11:40:59 GMT+0
Identified - We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions. This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed..

Dec 26, 11:44:38 GMT+0
Identified - The DB cluster is restarting with the updated configuration..

Dec 26, 11:47:51 GMT+0
Completed - The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation..

]]> tag:status.awellhealth.com,2005:Maintenance/clqm9skhz218593bpn5ep7sygxm 2023-12-26T11:34:04.046+00:00 2023-12-26T11:34:04.046+00:00 [Production UK] Explicit resource allocation for primary application DB and message broker Type: Maintenance

Duration: 2 minutes

Affected Components: [UK] Awell Design, [UK] Awell Operate

Dec 26, 11:34:04 GMT+0
Identified - We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions. This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed..

Dec 26, 11:39:10 GMT+0
Completed - The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation..

Dec 26, 11:36:47 GMT+0
Identified - The DB cluster and message brokers are restarting with the updated configuration..

]]> tag:status.awellhealth.com,2005:Maintenance/clqm9gih0206169bin50hs0quf6 2023-12-26T11:24:22.621+00:00 2023-12-26T11:31:18.064+00:00 [Production US] Explicit resource allocation for primary application DB and message broker Type: Maintenance

Duration: 7 minutes

Affected Components: [US] Awell Design, [US] Awell Operate, [US] Awell Platform - Web App

Dec 26, 11:31:18 GMT+0
Completed - The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation..

Dec 26, 11:24:22 GMT+0
Identified - The DB cluster and message brokers are restarting with the updated configuration..

Dec 26, 11:20:00 GMT+0
Identified - We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions. This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed..

]]> tag:status.awellhealth.com,2005:Maintenance/clqm8v2v5187617bin53802v8hb 2023-12-26T11:00:00.000+00:00 2023-12-26T11:15:14.759+00:00 [Sandbox] Explicit resource allocation for primary application DB and message broker Type: Maintenance

Duration: 5 minutes

Affected Components: [Sandbox] Awell Design, [Sandbox] Awell Operate, [Sandbox] Awell Manage

Dec 26, 11:15:14 GMT+0
Identified - The DB cluster is restarting with the updated configuration..

Dec 26, 11:20:29 GMT+0
Completed - The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation..

Dec 26, 11:00:00 GMT+0
Identified - We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions. This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed..

]]>