tag:status.awellhealth.com,2005:/history Awell Status - Incident history 2026-09-03T19:51:29.798+00:00 Awell tag:status.awellhealth.com,2005:Incident/cmtlxxr7s02940wo513p5mhsu 2026-09-03T19:51:29.798+00:00 2026-09-03T19:51:29.805+00:00 [EU] Orchestration API Experiencing Issues Type: Incident

Duration: 9 minutes

Affected Components: [EU] Awell Operate

Sep 3, 19:51:29 GMT+0
Investigating - \[EU\] We've detected that the Orchestration API is currently experiencing availability issues. Our engineering team has been automatically notified and is monitoring the situation. If the service doesn't recover automatically, we'll investigate to identify and resolve the root cause. This incident was created automatically by our monitoring system..

Sep 3, 20:00:34 GMT+0
Resolved - \[EU\] The Orchestration API has automatically recovered and is now functioning normally. Our monitoring system has verified that all services are operating as expected. This incident has been automatically resolved. We apologize for any inconvenience and thank you for your patience..

]]> tag:status.awellhealth.com,2005:Incident/cmtk09jvh01a81nnwwkhx5g8s 2026-09-02T11:21:07.035+00:00 2026-09-02T11:21:07.046+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 6 minutes

Affected Components: [US] Awell Operate

Sep 2, 11:21:07 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Sep 2, 11:26:46 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmsnpid3201ym13lc0dnzbzgb 2026-08-10T20:51:24.732+00:00 2026-08-10T20:51:24.743+00:00 [UK] Orchestration API Experiencing Issues Type: Incident

Duration: 2 minutes

Affected Components: [UK] Awell Operate

Aug 10, 20:51:24 GMT+0
Investigating - \[UK\] We've detected that the Orchestration API is currently experiencing availability issues. Our engineering team has been automatically notified and is monitoring the situation. If the service doesn't recover automatically, we'll investigate to identify and resolve the root cause. This incident was created automatically by our monitoring system..

Aug 10, 20:53:35 GMT+0
Resolved - \[UK\] The Orchestration API has automatically recovered and is now functioning normally. Our monitoring system has verified that all services are operating as expected. This incident has been automatically resolved. We apologize for any inconvenience and thank you for your patience..

]]> tag:status.awellhealth.com,2005:Incident/cmslzj9i211060yn39c2px6n6 2026-08-09T15:56:30.553+00:00 2026-08-09T15:56:30.560+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 12 minutes

Affected Components: [US] Awell Operate

Aug 9, 15:56:30 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Aug 9, 16:08:18 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmslv1fjn0z1y1bn3acw3g9g6 2026-08-09T13:50:40.113+00:00 2026-08-09T13:50:40.121+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 57 minutes

Affected Components: [US] Awell Operate

Aug 9, 13:50:40 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Aug 9, 14:47:30 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmsluavjv0zwl0yn3olmdmk3k 2026-08-09T13:30:01.145+00:00 2026-08-09T13:30:01.155+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 5 minutes

Affected Components: [US] Awell Operate

Aug 9, 13:30:01 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Aug 9, 13:35:01 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmslsdc8t0y7f0kn3jhd6ujjc 2026-08-09T12:35:56.859+00:00 2026-08-09T12:35:56.869+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 23 minutes

Affected Components: [US] Awell Operate

Aug 9, 12:35:56 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Aug 9, 12:58:33 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmsln208z0wph0rpqvwzwpdv2 2026-08-09T10:07:10.017+00:00 2026-08-09T10:07:10.027+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 11 minutes

Affected Components: [US] Awell Operate

Aug 9, 10:07:10 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Aug 9, 10:18:14 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmsllg3fl0wv40rn3vczs9ltc 2026-08-09T09:22:08.095+00:00 2026-08-09T09:22:08.102+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 29 minutes

Affected Components: [US] Awell Operate

Aug 9, 09:22:08 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Aug 9, 09:51:29 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmslj64ec086c0krp2yx2f3x7 2026-08-09T08:18:23.554+00:00 2026-08-09T08:18:23.561+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 48 minutes

Affected Components: [US] Awell Operate

Aug 9, 08:18:23 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Aug 9, 09:06:07 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmslhiez80w4c1apq4xe4w9c8 2026-08-09T07:31:57.906+00:00 2026-08-09T07:31:57.917+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 31 minutes

Affected Components: [US] Awell Operate

Aug 9, 07:31:57 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Aug 9, 08:02:43 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmrj3lznh08r41at7bcbinbij 2026-07-13T10:47:35.355+00:00 2026-07-13T10:47:35.363+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 12 minutes

Affected Components: [US] Awell Operate

Jul 13, 10:47:35 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Jul 13, 10:59:58 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmr0hdi6i073g0rn4m546ujhd 2026-06-30T03:08:00.000+00:00 2026-06-30T09:15:00.000+00:00 Disk space issue in the application database Type: Incident

Duration: 15 days and 20 hours

Affected Components: [EU] Mirth, [EU] Awell Operate, [EU] Awell Manage, [EU] Awell Design

Jun 30, 09:15:00 GMT+0
Resolved - The database cluster has been restored to a fully functional state. We are now investigating the impact on care flows and will reach out to our users to give them more details..

Jun 30, 03:08:00 GMT+0
Investigating - One of the servers in the database cluster reported running out of disk space. This issue resolved itself within 15 minutes, but the server was left in a degraded state and refused to perform some of its tasks..

]]> tag:status.awellhealth.com,2005:Maintenance/cmq6crmx507dsqklxtfhyj7c6 2026-06-15T08:00:00.000+00:00 2026-06-15T08:00:01.000+00:00 Backend infrastructure updates Type: Maintenance

Duration: 1 hour

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

Jun 15, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 15, 08:00:00 GMT+0
Identified - We'll be running some upgrades to our systems and expect moderate downtime during this upgrade.

]]> tag:status.awellhealth.com,2005:Maintenance/cmq6cpfl1015mp2lpwosje0gf 2026-06-13T01:00:00.000+00:00 2026-06-13T01:00:01.000+00:00 Backend infrastructure upgrades Type: Maintenance

Duration: 1 hour

Affected Components: [Sandbox] Awell Design, [EU] Mirth, [EU] Awell Operate, [EU] Awell Manage, [EU] Awell Design, [UK] Awell Operate, [UK] Awell Design, [Sandbox] Awell Manage, [UK] Awell Manage, [Sandbox] Awell Operate

Jun 13, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 13, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 13, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.awellhealth.com,2005:Incident/cmq7uu7e906ssp4uo5a3uwwau 2026-06-10T09:16:51.825+00:00 2026-06-10T09:16:51.840+00:00 [UK] Orchestration API Experiencing Issues Type: Incident

Duration: 11 minutes

Affected Components: [UK] Awell Operate

Jun 10, 09:16:51 GMT+0
Investigating - \[UK\] We've detected that the Orchestration API is currently experiencing availability issues. Our engineering team has been automatically notified and is monitoring the situation. If the service doesn't recover automatically, we'll investigate to identify and resolve the root cause. This incident was created automatically by our monitoring system..

Jun 10, 09:27:58 GMT+0
Resolved - \[UK\] The Orchestration API has automatically recovered and is now functioning normally. Our monitoring system has verified that all services are operating as expected. This incident has been automatically resolved. We apologize for any inconvenience and thank you for your patience..

]]> tag:status.awellhealth.com,2005:Maintenance/cmpayfdj20pygqkmltn35cyxn 2026-05-18T08:45:00.000+00:00 2026-05-18T08:45:00.000+00:00 Upgrading infrastructure configurations Type: Maintenance

Duration: 15 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

May 18, 08:45:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 18, 08:45:01 GMT+0
Identified - Maintenance is now in progress.

May 18, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.awellhealth.com,2005:Incident/cmp6x1lqw026wpflrhkgdyaab 2026-05-15T12:51:07.735+00:00 2026-05-15T12:51:07.747+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 6 minutes

Affected Components: [US] Awell Operate

May 15, 12:51:07 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

May 15, 12:57:04 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Maintenance/cmp2wem3w0147b4q7wefjds33 2026-05-12T17:30:00.000+00:00 2026-05-12T17:30:00.000+00:00 Database upgrade in EU & UK Type: Maintenance

Duration: 1 hour and 27 minutes

Affected Components: [EU] Awell Manage, [EU] Awell Operate, [EU] Mirth, [EU] Awell Design, [UK] Awell Operate, [UK] Awell Design, [UK] Awell Manage

May 12, 17:30:00 GMT+0
Identified - We are performing a rolling database upgrade in EU & UK to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 12, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

May 12, 18:57:00 GMT+0
Completed - Maintenance has completed successfully.

May 12, 19:04:18 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmp2fobpp0877qh3is46clbog 2026-05-12T08:00:00.000+00:00 2026-05-12T08:00:00.000+00:00 Database upgrade in US Type: Maintenance

Duration: 2 hours and 2 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

May 12, 08:00:00 GMT+0
Identified - We are performing a rolling database upgrade in US to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 12, 08:00:00 GMT+0
Identified - Maintenance is now in progress..

May 12, 10:02:06 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmoxyipnh01sahmu3si78yjta 2026-05-09T06:30:00.000+00:00 2026-05-09T06:30:00.000+00:00 Database upgrade in US Type: Maintenance

Duration: 3 hours and 42 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

May 9, 06:30:00 GMT+0
Identified - We are performing a rolling database upgrade in US to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 9, 06:30:00 GMT+0
Identified - Maintenance is now in progress..

May 9, 10:11:37 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmoxz6or903zm1wd7mdihu12k 2026-05-09T06:30:00.000+00:00 2026-05-09T06:30:00.000+00:00 Database upgrade in EU & UK Type: Maintenance

Duration: 4 hours

Affected Components: [EU] Awell Design, [UK] Awell Operate, [EU] Awell Manage, [EU] Awell Operate, [EU] Mirth, [UK] Awell Design, [UK] Awell Manage

May 9, 06:30:00 GMT+0
Identified - We are performing a rolling database upgrade in EU & UK to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 9, 06:30:00 GMT+0
Identified - We are performing a rolling database upgrade in EU & UK to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 9, 06:30:00 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmotporsm00ns71w19ihy7un9 2026-05-07T07:00:00.000+00:00 2026-05-07T07:00:00.000+00:00 Infrastructure maintenance in US Type: Maintenance

Duration: 2 hours and 40 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

May 7, 07:00:00 GMT+0
Identified - We are performing a rolling infrastructure update in US to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 7, 07:00:00 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmoti3qdq084lm10pxp6mx0xz 2026-05-07T01:00:00.000+00:00 2026-05-07T01:00:00.000+00:00 Infrastructure maintenance in Production EU and UK Type: Maintenance

Duration: 1 hour

Affected Components: [UK] Awell Operate, [EU] Awell Design, [EU] Awell Manage, [EU] Awell Operate, [EU] Mirth, [UK] Awell Design, [UK] Awell Manage

May 7, 01:00:00 GMT+0
Identified - We are performing a rolling infrastructure update in our production environments to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 7, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.awellhealth.com,2005:Incident/cmou21wlh00hmxlbverp98527 2026-05-06T12:50:19.589+00:00 2026-05-06T12:50:19.602+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 3 minutes

Affected Components: [US] Awell Operate

May 6, 12:50:19 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

May 6, 12:53:46 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Maintenance/cmoti1j6k03grt2xk4gmrwjsp 2026-05-06T03:30:00.000+00:00 2026-05-06T03:30:00.000+00:00 Infrastructure maintenance in Sandbox Type: Maintenance

Duration: 20 minutes

Affected Components: [Sandbox] Awell Design, [Sandbox] Awell Manage, [Sandbox] Awell Operate

May 6, 03:30:00 GMT+0
Identified - We are performing a rolling infrastructure update in Sandbox to improve capacity and stability. Services are expected to remain available, with brief periods of reduced redundancy during component restarts..

May 6, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 03:49:31 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmosbmu1b007j9wfuc9ktpd1r 2026-05-05T07:40:00.000+00:00 2026-05-05T07:40:00.000+00:00 Updating database configurations Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

May 5, 07:40:00 GMT+0
Identified - We are performing a scheduled maintenance that will cause brief downtime as we refresh and further harden our databases..

May 5, 10:15:54 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmorz5x3506ae11962rkaxhdh 2026-05-05T02:00:00.000+00:00 2026-05-05T02:00:00.000+00:00 Updating our database configurations Type: Maintenance

Duration: 4 days and 9 hours

Affected Components: [EU] Awell Design, [UK] Awell Operate, [EU] Awell Manage, [EU] Awell Operate, [EU] Mirth, [UK] Awell Design, [UK] Awell Manage

May 5, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance that will cause brief downtime as we refresh and further harden our databases..

May 5, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 02:10:31 GMT+0
Identified - Maintenance has completed successfully in EU.

May 5, 03:45:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.awellhealth.com,2005:Incident/cmosx041x00tgfdax78i4q5bz 2026-05-04T14:58:00.000+00:00 2026-05-04T14:58:00.000+00:00 Intermittent Infrastructure Failures Type: Incident

Duration: 37 minutes

Affected Components: [US] Awell Operate

May 4, 14:58:00 GMT+0
Investigating - We experienced infrastructure issues impacting Orchestration activities for a subset of activities. Some users experienced degraded performance..

May 4, 15:35:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.awellhealth.com,2005:Incident/cmooc9ypn08g9q021ooqi2ubj 2026-05-02T12:49:54.682+00:00 2026-05-02T12:49:54.708+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 3 minutes

Affected Components: [US] Awell Operate

May 2, 12:49:54 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

May 2, 12:53:16 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmomwu3io03dqmmx60xetm9ua 2026-05-01T12:49:53.999+00:00 2026-05-01T12:49:54.008+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 11 minutes

Affected Components: [US] Awell Operate

May 1, 12:49:54 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

May 1, 13:00:24 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmok1ytec0cbsp47dl8b6ez5j 2026-04-29T12:50:13.716+00:00 2026-04-29T12:50:13.729+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 2 minutes

Affected Components: [US] Awell Operate

Apr 29, 12:50:13 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Apr 29, 12:52:12 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmoj3vb7403flz9uxlrfir6kv 2026-04-28T20:06:00.000+00:00 2026-04-28T22:29:00.000+00:00 Intermittent Infrastructure Failures Type: Incident

Duration: 36 minutes

Affected Components: [US] Awell Operate

Apr 28, 22:29:00 GMT+0
Resolved - We experienced infrastructure issues impacting Awell Hosted Pages and initiating care flows via our API. Core orchestration remained operational, but some users experienced degraded performance. Starting care flows through incoming webhooks and bulk uploads were not impacted. The issue is resolved..

Apr 28, 20:06:00 GMT+0
Identified - Intermittent Redis restarts caused unreliable calls from Awell Hosted Pages and other non-core services..

]]> tag:status.awellhealth.com,2005:Incident/cmofrnbod0nzf11w5mvtweabj 2026-04-26T12:50:16.669+00:00 2026-04-26T12:50:16.677+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 3 minutes

Affected Components: [US] Awell Operate

Apr 26, 12:50:16 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Apr 26, 12:52:56 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Incident/cmot1gkgs0174l0b2jzvy1lnj 2026-04-25T20:35:00.000+00:00 2026-04-25T20:35:00.000+00:00 Infrastructure Failure Type: Incident

Duration: 1 day, 11 hours and 56 minutes

Affected Components: [US] Awell Operate

Apr 25, 20:35:00 GMT+0
Investigating - We are currently investigating an incident causing Orchestration activities to fail during creation and completion..

Apr 27, 08:31:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.awellhealth.com,2005:Incident/cmocwrpeh003bvlz2wixzdqxm 2026-04-24T12:50:20.632+00:00 2026-04-24T12:50:20.651+00:00 [US] Orchestration Platform Experiencing Degraded Performance Type: Incident

Duration: 4 minutes

Affected Components: [US] Awell Operate

Apr 24, 12:50:20 GMT+0
Investigating - \[US\] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation. The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load. This notice was created automatically by our monitoring system..

Apr 24, 12:54:12 GMT+0
Resolved - \[US\] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges. The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load..

]]> tag:status.awellhealth.com,2005:Maintenance/cmo5qd4td038aqwicjqvnc6dp 2026-04-20T01:00:00.000+00:00 2026-04-20T01:00:00.000+00:00 Brief service upgrade Type: Maintenance

Duration: 15 minutes

Affected Components: [US] Awell Design, [EU] Awell Design, [EU] Awell Manage, [EU] Awell Operate, [UK] Awell Operate, [EU] Mirth, [US] Awell Platform - Web App, [US] Awell Operate, [UK] Awell Design, [UK] Awell Manage

Apr 20, 01:00:00 GMT+0
Identified - We will perform a brief service upgrade across all environments, which will improve the throughput of our systems.

Apr 20, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 20, 01:15:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.awellhealth.com,2005:Maintenance/cmo4m11990h80113v67bygs9z 2026-04-19T11:00:00.000+00:00 2026-04-19T11:00:00.000+00:00 Scheduled Maintenance — Internal Messaging Infrastructure (US) Type: Maintenance

Duration: 11 minutes

Affected Components: [US] Awell Design, [US] Awell Platform - Web App, [US] Awell Operate

Apr 19, 11:00:00 GMT+0
Identified - ```markdown We will be performing a scheduled upgrade of our internal messaging infrastructure in the US region. During this one-hour window, you may experience: - A brief interruption (~30 seconds) where API requests may time out - Delayed message processing for up to 5 minutes as services reconnect - Temporary delays in real-time notifications and care flow progression Active care flows will automatically resume. No data loss is expected. The actual disruption is expected to be brief. The one-hour window provides buffer if additional remediation is needed. ```.

Apr 19, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 11:11:21 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/cmo4lzkh60h7m113vxddgwcby 2026-04-18T22:00:00.000+00:00 2026-04-18T22:00:00.000+00:00 Scheduled Maintenance — Internal Messaging Infrastructure (EU & UK) Type: Maintenance

Duration: 22 minutes

Affected Components: [US] Awell Design, [Sandbox] Awell Design, [EU] Awell Design, [EU] Awell Manage, [EU] Awell Operate, [UK] Awell Operate, [EU] Mirth, [US] Awell Platform - Web App, [US] Awell Operate, [Sandbox] Awell Manage, [UK] Awell Design, [UK] Awell Manage, [Sandbox] Awell Operate

Apr 18, 22:00:00 GMT+0
Identified - ```markdown We will be performing scheduled upgrades of our internal messaging infrastructure in the EU and UK regions. During this one-hour window, you may experience: - A brief interruption (~30 seconds per region) where API requests may time out - Delayed message processing for up to 5 minutes per region as services reconnect - Temporary delays in real-time notifications and care flow progression Active care flows will automatically resume. No data loss is expected. The actual disruption in each region is expected to be brief. The one-hour window provides buffer if additional remediation is needed. We will post updates as each region completes. ```.

Apr 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 18, 22:14:34 GMT+0
Identified - UK maintenance is complete..

Apr 18, 22:21:37 GMT+0
Completed - Maintenance in EU is complete. All maintenance has been completed..

]]> tag:status.awellhealth.com,2005:Incident/cmosydmh40083ob8mecgbhkdo 2026-04-14T09:05:00.000+00:00 2026-04-14T09:05:00.000+00:00 Infrastructure Failure Type: Incident

Duration: 4 hours and 55 minutes

Affected Components: [US] Awell Operate

Apr 14, 09:05:00 GMT+0
Investigating - We are currently investigating an incident causing Orchestration activities to fail..

Apr 14, 14:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.awellhealth.com,2005:Maintenance/cml0md6e80fc6vibrntkl0ict 2026-01-30T08:30:00.000+00:00 2026-01-30T08:30:00.000+00:00 Database cluster version upgrade Type: Maintenance

Duration: 2 hours

Affected Components: , [Sandbox] Awell Design, [Sandbox] Awell Manage, [Sandbox] Awell Operate, Sandbox →

Jan 30, 08:30:00 GMT+0
Identified - We are upgrading our database cluster to the latest version. This will be done as a zero downtime operation..

Jan 30, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 30, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.awellhealth.com,2005:Maintenance/cmacazea9004p2aoe4359vr6c 2025-05-14T08:30:00.000+00:00 2025-05-14T09:30:00.000+00:00 [US environment] Increase datastore resilience Type: Maintenance

Duration: 1 hour

Affected Components: [US] Awell Operate

May 14, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 14, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 08:30:00 GMT+0
Identified - We are planning for a scheduled maintenance to further improve our orchestration data store resilience..

]]> tag:status.awellhealth.com,2005:Maintenance/cmac9na7f000b2aoenxog2jnt 2025-05-14T04:30:00.000+00:00 2025-05-14T05:46:44.591+00:00 [UK and EU environments] Increase datastore resilience Type: Maintenance

Duration: 1 hour and 17 minutes

Affected Components: [UK] Awell Operate, [EU] Awell Operate

May 14, 05:46:44 GMT+0
Completed - Maintenance has completed successfully..

May 14, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 04:30:00 GMT+0
Identified - We are planning for a scheduled maintenance to further improve our orchestration data store resilience..

May 14, 04:46:43 GMT+0
Identified - We are observing degraded performance on orchestration as a result of the maintenance we are performing - that is expected and should be automatically solved until the end of the maintenance..

]]> tag:status.awellhealth.com,2005:Maintenance/cm0pmbd5y000110izf5t0uhqy 2024-09-05T19:00:00.000+00:00 2024-09-05T20:00:00.000+00:00 [ALL ENVIRONMENTS] - Retool Scheduled Downtime Type: Maintenance

Duration: 1 hour

Affected Components: Third Party: Retool → Infrastructure, Third Party: Retool → Web Application and APIs, Third Party: Retool → Source Control, Third Party: Retool → Resource Queries

Sep 5, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 5, 19:00:00 GMT+0
Identified - We are planning for scheduled maintenance during that time to facilitate upgrading Retool. Retool application cannot be used during this time and dashboards should not be edited..

Sep 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.awellhealth.com,2005:Maintenance/cly4o8ojt94545hbn4aumznefz 2024-07-03T08:45:00.000+00:00 2024-07-03T08:45:00.000+00:00 Infrastructure security and stability improvements Type: Maintenance

Duration: 9 minutes

Affected Components: [US] Awell Design, [US] Awell Operate, [US] Awell Platform - Web App

Jul 3, 08:45:00 GMT+0
Identified - We are performing planned maintenance to improve infrastructure security and stability. We don't expect any downtime, but we do expect small periods of time with degraded performance..

Jul 3, 09:01:18 GMT+0
Completed - Maintenance operations have been successfully completed with no impact on system uptime, ensuring enhanced stability and security..

Jul 3, 08:52:47 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.awellhealth.com,2005:Maintenance/cly4o6emr95093g6n470lsa57m 2024-07-03T04:30:00.000+00:00 2024-07-03T05:32:05.737+00:00 Infrastructure security and stability improvements Type: Maintenance

Duration: 2 hours and 12 minutes

Affected Components: [Sandbox] Awell Operate, [EU] Awell Design, [EU] Awell Operate, [UK] Awell Operate, [EU] Awell Manage, [UK] Awell Manage, [Sandbox] Awell Manage, [Sandbox] Awell Design, [UK] Awell Design

Jul 3, 05:32:05 GMT+0
Identified - Both Production EU and Production UK are finished and shouldn't experience any downgraded performance. Sandbox is still ongoing..

Jul 3, 04:30:00 GMT+0
Identified - We are performing planned maintenance to improve infrastructure security and stability. We don't expect any downtime, but we do expect small periods of time with degraded performance..

Jul 3, 06:42:14 GMT+0
Completed - Maintenance operations have been successfully completed with no impact on system uptime, ensuring enhanced stability and security..

]]> tag:status.awellhealth.com,2005:Maintenance/clrg7qrc863164den9wi85kj22 2024-01-16T10:28:12.249+00:00 2024-01-16T10:28:12.249+00:00 Maintenance on API proxy Type: Maintenance

Duration: 21 minutes

Affected Components: [Sandbox] Awell Operate, [EU] Awell Operate, [UK] Awell Operate, [US] Awell Operate

Jan 16, 10:28:12 GMT+0
Identified - We are updating the deployment configuration of the API proxy to improve its Quality-of-Service class and make it guaranteed. There is no expected impact on the availability of the orchestration API during the maintenance..

Jan 16, 10:49:09 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.awellhealth.com,2005:Maintenance/clrerru5t422212bkn5z5i2f3qw 2024-01-15T10:11:05.664+00:00 2024-01-15T11:00:00.000+00:00 [Sandbox] Maintenance on metrics collection platform Type: Maintenance

Duration: 1 day, 2 hours and 55 minutes

Affected Components: [EU] Awell Design, [EU] Awell Operate, [UK] Awell Operate, [US] Awell Design, [US] Awell Operate, [UK] Awell Design

Jan 15, 11:00:00 GMT+0
Completed - The maintenance has been successfully executed in all environments..

Jan 15, 10:11:05 GMT+0
Identified - We are planning a migration to the managed prometheus metrics collection feature. While this requires a change to the kubernetes cluster configuration we expect no availability or performances impact while the maintenance is ongoing. We will perform the maintenance in the Sandbox environment first, then apply it in all production environments when confirmed that availability and performances are not impacted..

Jan 15, 10:38:00 GMT+0
Completed - Sandbox environment has been updated. No impact on availability or performances detected..

]]> tag:status.awellhealth.com,2005:Maintenance/clqw7akp535770ben8d8e5qu5q 2024-01-02T10:30:00.000+00:00 2024-01-02T10:30:20.923+00:00 Brief maintenance for system upgrade Type: Maintenance

Duration: 13 minutes

Affected Components: [US] Awell Design, [US] Awell Operate, [US] Awell Platform - Web App

Jan 2, 10:30:20 GMT+0
Identified - Maintenance is now in progress..

Jan 2, 10:42:45 GMT+0
Completed - Maintenance has completed successfully..

Jan 2, 10:30:00 GMT+0
Identified - We'll be applying a patch upgrade to our database and some intermittent downtime is expected during the upgrade..

Jan 2, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.awellhealth.com,2005:Maintenance/clqr6lov471990bin5ti029ufk 2024-01-02T03:00:00.000+00:00 2024-01-02T03:30:23.906+00:00 Brief maintenance for system upgrade Type: Maintenance

Duration: 29 minutes

Affected Components: [Sandbox] Awell Design, [Sandbox] Awell Operate, [EU] Awell Design, [UK] Awell Design, [EU] Awell Operate, [UK] Awell Operate, [EU] Awell Manage, [UK] Awell Manage, [Sandbox] Awell Manage

Jan 2, 03:30:23 GMT+0
Identified - UK upgrade was completed successfully. Moving on to EU.

Jan 2, 03:41:57 GMT+0
Completed - Maintenance has completed successfully..

Jan 2, 03:00:00 GMT+0
Identified - We'll be applying a patch upgrade to our database and some intermittent downtime is expected during the upgrade..

Jan 2, 03:13:00 GMT+0
Identified - Sandbox migration was successful..

Jan 2, 03:18:48 GMT+0
Identified - Proceeding with UK server.

]]>