[EU] Awell Operate - Operational
[EU] Awell Operate
[EU] Awell Design - Operational
[EU] Awell Design
[EU] Awell Manage - Operational
[EU] Awell Manage
[EU] Mirth - Operational
[EU] Mirth
[UK] Awell Operate - Operational
[UK] Awell Operate
[UK] Awell Design - Operational
[UK] Awell Design
[UK] Awell Manage - Operational
[UK] Awell Manage
[US] Awell Operate - Operational
[US] Awell Operate
[US] Awell Design - Operational
[US] Awell Design
[US] Awell Platform - Web App - Operational
[US] Awell Platform - Web App
Notice history
View current statusOct 2026
- ResolvedUTCResolvedUTC
Google has resolved the issue impacting the Sandbox environment, it is now fully operational. More info on the root cause can be found on their incident details page.
- IdentifiedUTCIdentifiedUTC
Our Sandbox environment is currently unavailable. Since about 06:08 UTC, requests to Sandbox services, including [Studio, the API and Hosted Pages], are failing or timing out.
The cause is an active incident at Google Cloud, our infrastructure provider. It is affecting several Google Cloud services in the region where Sandbox runs, including the Kubernetes infrastructure behind it. Google confirmed the incident at 06:45 UTC and is still working on a fix. Its next update is due at 11:00 UTC, and we’re watching closely.
Next steps
Once Google resolves the underlying issue, we’ll confirm that every Sandbox service is healthy before marking this incident resolved. Our next update will follow Google’s update, by 11:15 UTC at the latest, or sooner if anything changes.We’re sorry for the disruption to your testing work, and thank you for your patience.
- InvestigatingUTCInvestigatingUTC
[Sandbox] We've detected that the Orchestration API is currently experiencing availability issues. Our engineering team has been automatically notified and is monitoring the situation.
If the service doesn't recover automatically, we'll investigate to identify and resolve the root cause. This incident was created automatically by our monitoring system.
