Awell - Notice history

[US] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation.

The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load.

This notice was created automatically by our monitoring system.

One of the servers in the database cluster reported running out of disk space. This issue resolved itself within 15 minutes, but the server was left in a degraded state and refused to perform some of its tasks.

[UK] We've detected that the Orchestration API is currently experiencing availability issues. Our engineering team has been automatically notified and is monitoring the situation.

If the service doesn't recover automatically, we'll investigate to identify and resolve the root cause. This incident was created automatically by our monitoring system.

[US] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation.

The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load.

This notice was created automatically by our monitoring system.