Awell - Notice history

All systems operational

100.0% uptime

[EU] Awell Operate - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[EU] Awell Design - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[EU] Awell Manage - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[EU] Mirth - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100.0% uptime

[UK] Awell Operate - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[UK] Awell Design - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[UK] Awell Manage - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100.0% uptime

[US] Awell Operate - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[US] Awell Design - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[US] Awell Platform - Web App - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100.0% uptime

Mailgun Outbound Delivery - Operational

Third Party: Retool → Infrastructure - Operational

Third Party: Retool → Resource Queries - Operational

Third Party: Retool → Web Application and APIs - Operational

Third Party: Retool → Source Control - Operational

Notice history

View current status

Jan 2024

Degraded performance in orchestration API
ResolvedDegraded performance44 minutes
  • ResolvedUTC

    The CPU usage of the impacted sub system is back within normal range. No further downtime has been detected by our monitoring platform.
    The team has logged two follow up actions to mitigate the chances that this issue will reoccur, and its impact should it happen again.

  • IdentifiedUTC

    We have noticed an unusual spike in the CPU usage of one of the systems behind the orchestration API. This has caused a brief downtimes of the orchestration API. The team is monitoring the situation and assessing which corrective action is needed.

JAN16
Maintenance on API proxy
CompletedMaintenance20 minutes
  • CompletedJanuary 16, 2024 at 10:49 AMUTC

    Maintenance has completed successfully.

  • In progressJanuary 16, 2024 at 10:28 AMUTC

    We are updating the deployment configuration of the API proxy to improve its Quality-of-Service class and make it guaranteed. There is no expected impact on the availability of the orchestration API during the maintenance.

JAN15
[Sandbox] Maintenance on metrics collection platform
CompletedMaintenance26 minutes
  • UpdateJanuary 15, 2024 at 11:00 AMUTC

    The maintenance has been successfully executed in all environments.

  • CompletedJanuary 15, 2024 at 10:38 AMUTC

    Sandbox environment has been updated. No impact on availability or performances detected.

  • PlannedJanuary 15, 2024 at 10:11 AMUTC

    We are planning a migration to the managed prometheus metrics collection feature. While this requires a change to the kubernetes cluster configuration we expect no availability or performances impact while the maintenance is ongoing.

    We will perform the maintenance in the Sandbox environment first, then apply it in all production environments when confirmed that availability and performances are not impacted.

JAN2
Brief maintenance for system upgrade
CompletedMaintenance12 minutes
  • CompletedJanuary 02, 2024 at 10:42 AMUTC

    Maintenance has completed successfully.

  • UpdateJanuary 02, 2024 at 10:30 AMUTC

    Maintenance is now in progress.

  • In progressJanuary 02, 2024 at 10:30 AMUTC

    Maintenance is now in progress

  • PlannedJanuary 02, 2024 at 10:30 AMUTC

    We'll be applying a patch upgrade to our database and some intermittent downtime is expected during the upgrade.

JAN2
Brief maintenance for system upgrade
CompletedMaintenance41 minutes
  • CompletedJanuary 02, 2024 at 3:41 AMUTC

    Maintenance has completed successfully.

  • UpdateJanuary 02, 2024 at 3:30 AMUTC

    UK upgrade was completed successfully.

    Moving on to EU

  • UpdateJanuary 02, 2024 at 3:18 AMUTC

    Proceeding with UK server

  • In progressJanuary 02, 2024 at 3:13 AMUTC

    Sandbox migration was successful.

  • PlannedJanuary 02, 2024 at 3:00 AMUTC

    We'll be applying a patch upgrade to our database and some intermittent downtime is expected during the upgrade.

Dec 2023

DEC26
[Production EU] Explicit resource allocation for primary application DB and message broker
CompletedMaintenance6 minutes
  • CompletedDecember 26, 2023 at 11:47 AMUTC

    The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation.

  • In progressDecember 26, 2023 at 11:44 AMUTC

    The DB cluster is restarting with the updated configuration.

  • PlannedDecember 26, 2023 at 11:40 AMUTC

    We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions.

    This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed.

DEC26
[Production UK] Explicit resource allocation for primary application DB and message broker
CompletedMaintenance5 minutes
  • CompletedDecember 26, 2023 at 11:39 AMUTC

    The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation.

  • In progressDecember 26, 2023 at 11:36 AMUTC

    The DB cluster and message brokers are restarting with the updated configuration.

  • PlannedDecember 26, 2023 at 11:34 AMUTC

    We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions.

    This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed.

DEC26
[Production US] Explicit resource allocation for primary application DB and message broker
CompletedMaintenance6 minutes
  • CompletedDecember 26, 2023 at 11:31 AMUTC

    The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation.

  • In progressDecember 26, 2023 at 11:24 AMUTC

    The DB cluster and message brokers are restarting with the updated configuration.

  • PlannedDecember 26, 2023 at 11:20 AMUTC

    We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions.

    This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed.

DEC26
[Sandbox] Explicit resource allocation for primary application DB and message broker
CompletedMaintenance20 minutes
  • CompletedDecember 26, 2023 at 11:20 AMUTC

    The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation.

  • In progressDecember 26, 2023 at 11:15 AMUTC

    The DB cluster is restarting with the updated configuration.

  • PlannedDecember 26, 2023 at 11:00 AMUTC

    We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions.

    This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed.

Nov 2023

No notices reported this month

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