Awell - Notice history

All systems operational

100.0% uptime

[EU] Awell Operate - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

[EU] Awell Design - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

[EU] Awell Manage - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

[EU] Mirth - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025
100.0% uptime

[UK] Awell Operate - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

[UK] Awell Design - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

[UK] Awell Manage - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025
100.0% uptime

[US] Awell Operate - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

[US] Awell Design - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

[US] Awell Platform - Web App - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025
100.0% uptime

Mailgun Outbound Delivery - Operational

Third Party: Retool → Infrastructure - Operational

Third Party: Retool → Resource Queries - Operational

Third Party: Retool → Web Application and APIs - Operational

Third Party: Retool → Source Control - Operational

Notice history

View current status

Jan 2025

[EU] Orchestration - GraphQL API outage
ResolvedMajor outage
  • Resolved
    UTC
    Resolved

    [EU] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    [EU] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[Sandbox] Orchestration - GraphQL API outage
ResolvedMajor outage
  • Resolved
    UTC
    Resolved

    [Sandbox] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    [Sandbox] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Dec 2024

No notices reported this month

Nov 2024

Hosted pages - Primary domain expired
ResolvedMajor outage2 hours 20 minutes
  • Update
    UTC
    Update

    The primary domain for hosted pages has been restored. All environments have been switched back from the fallback domain (hosted-pages.awellhealth.com) to the primary domain (goto.awell.health).

    Our domain registrar account has been updated to automatically renew domains using a reliable source of funds and notify us of failed payments in time to prevent this type of issue to occur again.

  • Resolved
    UTC
    Resolved

    We have updated the configuration in all environments to use the backup domain for hosted pages (hosted-pages.awellhealth.com). New sessions will therefore not be impacted by the primary domain unavailability.

    We have reached out to our domain registrar to restore the primary domain as soon as possible.

  • Identified
    UTC
    Identified

    The primary domain for hosted pages (goto.awell.health) has expired. Hosted sessions created for this domain are not loaded properly as the domain cannot be resolved anymore. We are looking into this issue to identify the quickest resolution.

[Sandbox] Orchestration - GraphQL API outage
ResolvedMajor outage
  • Resolved
    UTC
    Resolved

    [Sandbox] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    [Sandbox] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

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