Awell - Notice history

100.0% uptime

[EU] Awell Operate - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

[EU] Awell Design - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

[EU] Awell Manage - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

[EU] Mirth - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025
100.0% uptime

[UK] Awell Operate - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

[UK] Awell Design - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

[UK] Awell Manage - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025
100.0% uptime

[US] Awell Operate - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

[US] Awell Design - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

[US] Awell Platform - Web App - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025
100.0% uptime

Mailgun Outbound Delivery - Operational

Third Party: Retool → Infrastructure - Operational

Third Party: Retool → Resource Queries - Operational

Third Party: Retool → Web Application and APIs - Operational

Third Party: Retool → Source Control - Operational

Notice history

View current status

Apr 2025

[US] Orchestration Platform Experiencing Degraded Performance
ResolvedDegraded performance16 minutes
  • Resolved
    UTC
    Resolved

    [US] The Orchestration Platform performance has returned to normal levels. Our monitoring system has confirmed that response times are back within expected ranges.

    The temporary performance degradation has been automatically resolved. Thank you for your understanding during this period of increased system load.

  • Monitoring
    UTC
    Monitoring
    We identified that one specific care flow is experiencing degraded perfomances, with the 99p latency of the orchestration cycle hovering between 500ms and 1s. This is not impacting any other customer or care flow.
  • Investigating
    UTC
    Investigating

    [US] We're currently observing higher than normal latency in the Orchestration Platform. This is likely due to temporary high load. Our engineering team has been automatically notified and is monitoring the situation.

    The performance degradation is likely limited to specific care flows experiencing high load, but it could have a knock-on effect on other care flows if the situation is sustained. The system remains operational, though you may experience delays. If performance doesn't improve shortly, we'll take additional actions to reduce the impact of this temporary load.

    This notice was created automatically by our monitoring system.

Mar 2025

No notices reported this month

Feb 2025

No notices reported this month

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